Frequently Asked Questions
Everything you need to know about America's Original Apothecary, our heritage formulations, and your shopping experience.
What is the shelf life of Caswell-Massey fragrances and soaps?
Our fragrances generally maintain their peak profile for 3 to 5 years when stored in a cool, dry place away from direct sunlight. Our triple-milled soaps are designed to be long-lasting and do not expire, though the intensity of the scent may naturally mellow after two years.
Are your products cruelty-free and paraben-free?
Yes, Caswell-Massey is committed to ethical beauty. We do not test our products on animals, and the vast majority of our collections are free from parabens, sulfates, and phthalates to ensure a clean and safe grooming experience.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy for apothecary items?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened and unused items within 30 days of delivery for a full refund. Please note that for hygiene reasons, personal care items must be in their original packaging.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping rates and delivery timelines vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as modern digital payment options including PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.